Your satisfaction is our priority, and we strive to ensure that every customer is happy with their purchase. However, if you are not completely satisfied with your packaging products, we offer a straightforward return policy for eligible items.

Eligibility for Returns: Returns are accepted within 14 days of receiving your order. To be eligible for a return, the items must be unused, undamaged, and in their original packaging. Custom or personalized packaging products, including those with logos or specific print designs, cannot be returned unless they are defective or damaged during shipping.

Return Process: To initiate a return, please contact our customer service team via email at kotakusolutions@gmail.com with your order number and reason for return. Our team will guide you through the return process and provide a return address.

Refunds and Exchanges: Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If your return is approved, we will process a refund to your original payment method. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the item was defective or an error was made on our part.

Damaged or Defective Products: If your order arrives damaged or defective, please contact us immediately with clear photographs of the product and packaging. We will gladly provide a replacement or issue a refund, depending on the situation. All claims for damaged or defective items must be made within 14 days of receiving the order.

Exchanges: If you would like to exchange an item, please contact our customer service team. Exchanges are only available for items that are defective or damaged in transit. We do not accept exchanges for custom or personalized products.

If you have any questions or concerns regarding our shipping and return policies, feel free to reach out to our customer support team (kotakusolutions@gmail.com), and we will be happy to assist you!